ADA Compliance

The Americans with Disabilities Act (42 U.S.C. § 12101 et seq.) prohibits discrimination on the basis of disability. Title III applies to places of public accommodation, and the U.S. Department of Justice has taken the position that it reaches the websites and mobile apps businesses use to serve the public.

The ADA does not name a technical standard for websites. In practice, courts, regulators, and settlement agreements have converged on the Web Content Accessibility Guidelines as the working benchmark. CalendTree measures itself against WCAG 2.1 level AA.

We do not claim to have achieved full conformance. Our Accessibility Statement sets out our current status honestly, including the gaps we know about and have not closed yet. We would rather tell you where we fall short than advertise a clean bill we have not earned.

Our commitment applies to everything we put in front of a person, not just our home page:

• The CalendTree marketing site and the signed-in web dashboard.
• The CalendTree iOS app.
• The pages we render on behalf of the businesses that use CalendTree — booking pages, scheduling links, questionnaires, invoices, quotes, proposals, and contracts. If you received one of these from a business, it is our markup, and an accessibility problem in it is ours to fix.
• The transactional emails we send about bookings, payments, and documents.

If any part of CalendTree is not usable for you, you do not have to wait for us to ship a fix. Email support@calendtree.com and tell us what you were trying to do. We can:

• Walk you through the task directly, by email or by phone.
• Send the same information in a different format — plain text, large print, or a structured document instead of a chart or an image.
• Complete an action on your behalf where doing so is possible and you authorize it.
• Put you in touch with the business that sent you a booking page, invoice, or contract so the transaction is not blocked while we work on the underlying page.

There is no cost for an accommodation, and we will not ask you to document a disability in order to receive one.

Reports from people who actually use assistive technology are the most useful information we get, and they are the main reason anything on this site gets better. Please tell us:

• The page, screen, or email where you hit the problem.
• What you were trying to do, and what happened instead.
• The assistive technology, browser, and device you were using, if you know them — for example “VoiceOver on iOS 26, Safari.”

Send it to support@calendtree.com. You are welcome to report a barrier anonymously, though we then have no way to follow up with you directly.

We handle accessibility complaints on a stated timeline rather than at our convenience:

• Acknowledgement within 5 business days. A person — not an autoresponder — confirms we received your report and tells you who is handling it.
• An answer within 30 days. We tell you what we found, what we intend to do, and roughly when. If a fix will take longer than that, we say so and offer a way to complete what you were doing in the meantime.
• Escalation. If our response does not resolve the problem, reply and ask for it to be escalated. A second reviewer who was not involved the first time will look at it.

Using this procedure is optional. It does not waive, limit, or delay any right you have under the ADA or under state or local law, and you are free to pursue those remedies whether or not you contact us first.

Some parts of CalendTree are provided by other companies. Card entry is handled by Square’s embedded payment fields, and sign-in can route through Apple or Google. We do not control their interfaces and cannot guarantee their conformance. If one of them blocks you, tell us anyway — we will raise it with the vendor and find you another way through in the meantime.

Accessibility is not a page you publish once. We re-test our public pages when we change them, we treat accessibility defects as bugs rather than enhancements, and we update the Accessibility Statement when the facts change — including when the news is that something is still broken.

CalendTree LLC
Accessibility contact: support@calendtree.com

For general questions that are not about accessibility, use our support page.